Part One: Practicing Personal Ethics in the Organization
Chapter 1: Ethical Competencies and Perspectives
Developing Ethical Competencies
Defining Organizational Ethics
Chapter 2: Ethical Decision Making and Action
Ethical Decision Making as Reason AND Intuition
Components of Ethical Behavior
Chapter 3: Components of Personal Ethical Development
Component 1: Setting a Direction
Component 2: Identifying Personal Values
Component 3: Developing Character
Component 4: Creating a Moral Identify
Component 5: Drawing Upon Spiritual Resources
Part Two: Practicing Interpersonal Ethics in the Organization
Chapter 4: Ethical Interpersonal Communication
Dialogue: An Ethical Framework for Interpersonal Communication
Ethical Communication Competencies: Being Present
Ethical Communication Competencies: Building Bridges
Chapter 5: Exercising Ethical Influence
Truth as the Moral Standard for Influence
Ethical Issues in Influence: Setting the Stage
Ethical Issues in Influence: Proactive Tactics
Ethical Issues in Influence: Managing Images
Chapter 6: Ethical Conflict Management
Conflict in Organizational Life
Becoming an Ethical Conflict Manager
Constructive Argument: A Key Tool for Productive Conflict
Resolving Conflict Through Ethical Negotiation
Preventing Sexual Harassment
Part Three: Practicing Leadership, Followership, and Group Ethics
Chapter 7: Leadership and Followership Ethics
The Ethical Challenges of Leadership
The Shadow Side of Leadership
Stepping Out of the Shadows: Normative Leadership Approaches
The Ethical Challenges of Followership
Meeting the Moral Demands of Followership: Principles and Strategies
Chapter 8: Improving Group Ethical Performance
Acting as a Morally Responsible Team Member
Taking On Shared Ethical Duties
Responding to Ethical Danger Signs
Part Four: Practicing Ethics in Organizational Systems
Chapter 9: Building an Ethical Organization
Formal Components of Ethical Culture
Informal Components of Ethical Culture
Improving Ethical Culture
Chapter 10: Managing Ethical Hot Spots in the Organization
Ethical Finance and Accounting
Ethical Human Resource Managment
Chapter 11: Promoting Inclusive, Sustainable Organizational Citizenship
The Organization as Citizen
Components of Organizational Citizenship
Promoting Organizational Citizenship
Chapter 12: Organizational Ethics in a Global Society
The Dangers of Globalization and the Challenges of Ethical Diversity
Coming to Grips With Perceptual Biases
Understanding Ethical Diversity
Finding Moral Common Ground
Resolving Cross-Cultural Ethical Conflicts