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In observance of the 2024 holiday season, Sage offices will be closed Monday December 23rd through Wednesday January 1st. Normal operations, including shipping for orders placed during the closure, will resume on Thursday January 2nd. For technical support during this time, please visit our technical support page for assistance options. 

We wish you a wonderful holiday season. Thank you. 

David Greatbatch Durham University, UK

David Greatbatch is a Visiting Professor at Durham University Business School and has previously held positions at the Universities of Nottingham, Oxford, London and Warwick, and the Xerox Research Laboratory in Cambridge.  He has undertaken studies using conversation analysis in a wide variety of contexts including, management consultancy, live corporate events, broadcast journalism, general practice and telemedicine. He has published articles in leading international journals such as American Journal of Sociology, American Sociological Review, Language in Society, Human Relations, Leadership Quarterly, The Sociology of Health and Illness, Management Communication Quarterly, Interacting with Computers, and Law and Society Review. He co-authored Management Speak (Routledge, 2005) with Timothy Clark.