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In observance of the 2024 holiday season, Sage offices will be closed Monday December 23rd through Wednesday January 1st. Normal operations, including shipping for orders placed during the closure, will resume on Thursday January 2nd. For technical support during this time, please visit our technical support page for assistance options. 

We wish you a wonderful holiday season. Thank you. 

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Jane Tinkler London School of Economics, UK

Jane Tinkler is the Head of Social Science for the Parliamentary Office of Science and Technology. She is also Research Associate at the LSE Public Policy Group at the London School of Economics and Political Science. Her research interests focus on the quality of public services in the UK, including citizen redress in UK public services and the use of design approaches in innovative change in the public sector.