"This book is a great tool for learning methods for increasing student success. The research-based ideas are clearly explained. The authors’ writing style makes the topics enjoyable and easy to access. I am energized and excited to try out new strategies after reading this book."
"The book is a great addition to both classroom instruction and scholarly literature of the hospitality and service field. It covers various management tactics on service responsibilities, problems, and approaches to solutions. It challenges readers to identify issues associated with the problem and think outside the box to solve problems in the workplace. This is one of the most needed and highest-quality books we have in the field."
Varma and Budhwar have put together a distinguished set of authors to look at a number of important aspects of performance management, with the ultimate goal of helping us understand why these systems succeed or fail and how to improve performance management in organizations. I particularly like the analytic approach this volume takes, delving into a number of core topics (e.g., getting and using information about performance, goal setting, performance management and business strategy) that cut across a number of different types of performance management systems. This volume makes a real contribution to understanding the critically important topic of performance management.
"This book offers very specific ways a classroom teacher can implement behavior modifications when the school does not have a strong behavior system in place. The detailed, step-by-step methods of implementing the behavior modification provide teachers something they can read and begin using immediately."