Crisis Management
Leading in the New Strategy Landscape

Second Edition

William Rick Crandall - University of North Carolina, Pembroke
John A. Parnell - University of North Carolina, Pembroke
John E. Spillan - University of North Carolina, Pembroke

Courses:
Organizational Communication | Strategic Management

February 2013 | 384 pages | SAGE Publications, Inc

Offering a strategic orientation to crisis management, this fully updated edition of Crandall, Parnell, and Spillan's Crisis Management helps readers understand the importance of planning for crises within the wider framework of an organization's regular strategic management process. This strikingly engaging and easy-to-follow text focuses on a four-stage crisis management framework: 1) Landscape Survey: identifying potential crisis vulnerabilities, 2) Strategic Planning: organizing the crisis management team and writing the plan, 3) Crisis Management: addressing the crisis when it occurs, and 4) Organizational Learning: applying lessons from crises so they will be prevented or mitigated in the future.

The second edition emphasizes the importance of managing both the internal landscape (those stakeholders within the organization, such as the employees, owners, and management) and the external landscape (those stakeholders outside of the organization, such as the media, customers, suppliers, general public, government agencies, and special interest groups).

Available Formats

ISBN: 9781412991681	Paperback	Suggested Retail Price: $199.00	Bookstore Price: $159.20
ISBN: 9781483315461	Electronic Version	Suggested Retail Price: $112.00	Bookstore Price: $112.00

See what’s new to this edition by selecting the Features tab on this page. Should you need additional information or have questions regarding the HEOA information provided for this title, including what is new to this edition, please email sageheoa@sagepub.com. Please include your name, contact information, and the name of the title for which you would like more information. For information on the HEOA, please go to http://ed.gov/policy/highered/leg/hea08/index.html.

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Preface

1. A Framework for Crisis Management

2. The Crisis Management Landscape

3. Sources of Organizational Crises

4. A Strategic Approach to Crisis Management

5. Forming the Crisis Management Team and Writing the Plan

6. Organizational Strategy and Crises

7. Crisis Management: Taking Action When Disaster Hits

8. Crisis Communication

9. The Importance of Organizational Learning

10. The Underlying Role of Ethics in Crisis Management

11. Emerging Trends in Crisis Management

Appendix. Sample Outline of Items to Include in the Crisis Management Plan

Index

About the Authors

Crisis Management. Leading in the New Strategy Landscape is a textbook oriented mainly to management and communication practitioners. It is divided into eleven chapters, systematized according with a major framework outlined in chapter one. All the chapters present opening cases to illustrate the theoretical contents and end with summary, questions for discussion and exercises. The examples seed along all the chapters illustrate the theoretical content balancing the information with practical cases. As a textbook for students, it may lack densification (particularly for European academia) yet it is suitable for practitioners who want to have a clearer picture of processes and items to help them to take timely decisions.

Miss Sonia Pedro Sebastiao

Communication Sciences, University of Lisbon

September 21, 2015

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Great models throughout text and ample case studies.

Mrs Crystal Money

Siegel Institute for Leadership, Ethics and Character, Kennesaw State University

March 17, 2015

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Plan to adopt Ongoing Crisis Communication by Coombs. What instructor resources come with this text?

Dr Todd Allen

English Communication Dept, Grove City College

October 29, 2014

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Key features

NEW TO THIS EDITION

New and very recent case studies appear at the beginning and end of each chapter to give readers a look at real world crisis events and how they were managed, including The BP oil spill crisis and The Great Boston Molasses Flood.
New coverage of how social media affects a crisis, with up-to-date examples, addresses the influence of social media on crisis events and how an organization's management team can use social media in its own response.
Updated crisis event examples have been added to every chapter, including the murder/suicide of World Wrestling Entertainment (WWE) wrestler Chris Benoit and his family.
An updated crises management plan template gives readers a practical tool for managing crisis events.

KEY FEATURES

A focus on the importance of a strategic approach to crisis management demonstrates that planning for crises must occur within the wider frame of the organization's regular strategic management process.
Coverage of new trends in crisis management showcases the latest on how crisis management plans and teams will look in the future.
A complete chapter on business ethics shows readers how ethical issues with management can contribute to crises and what can be done to avoid future ethics-related crises.
A chapter on organizational learning covers what needs to be addressed after the crisis is over and why it is important NOT to return to business as usual.
In-text learning aids include discussion questions and references with each case, end-of-chapter class exercises, and an outline of the key components of a crisis management plan in the Appendix.

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Crisis Management
Leading in the New Strategy Landscape

Sage College Publishing