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Cross-Cultural Management
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Cross-Cultural Management
Essential Concepts

Fourth Edition
January 2017 | 336 pages | SAGE Publications, Inc
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Cross-Cultural Management: Essential Concepts, Fourth Edition introduces readers to the fundamentals of cross-cultural management by exploring the influence of culture on interpersonal interactions in organizational settings and examining the ever-increasing number of cross-cultural management challenges that global managers face in today’s workplace. Instead of taking a country specific approach, authors David C. Thomas and Mark F. Peterson offer a predominantly psychological perspective—focusing on the interactions of people from different cultures in organizational settings. This approach shows readers the effects culture has on a wide variety of cross-cultural interactions across organizational contexts.

 
PART I: MANAGEMENT AND CULTURE
 
Chapter 1: Introduction: The Challenging Role of the Global Manager
Globalization

 
What Global Managers Do

 
Evaluating Cross-Cultural Management Studies

 
Summary

 
Questions for Discussion

 
 
Chapter 2: Describing Culture: What It Is and Where It Comes From
Features of Culture

 
Culture: A Working Definition

 
Why Cultures Differ and Persist

 
Debates Surrounding the Concept of Culture

 
Culture and Social Groups

 
Summary

 
Questions for Discussion

 
 
Chapter 3: Comparing Cultures: Systematically Describing Cultural Differences
Kluckhohn and Strodtbeck Framework

 
Hofstede’s Study

 
Schwartz Value Survey

 
Trompenaars’s Dimensions

 
The GLOBE Study

 
Individualism and Collectivism

 
Social Axioms

 
Culture as Sources of Guidance

 
Cultural Distance

 
Limitations of Country Culture Research

 
Use of the Frameworks

 
Summary

 
Questions for Discussion

 
 
Chapter 4: How Culture Works: Fundamentals of Cross-Cultural Interaction
Social Cognition

 
Cultural Schemas

 
Cultural Scripts and Norms

 
Selective Perception

 
Perceived Similarity and Attraction

 
Stereotypic Expectations

 
Differential Attributions

 
Cross-Cultural Interaction Model

 
Self-Schemas and Motivation

 
Summary

 
Questions for Discussion

 
 
PART II: ROLES OF THE GLOBAL MANAGER
 
Chapter 5: The Manager as Decision Maker: Cross-Cultural Dimensions of Decision-Making
Rational Decision-Making

 
Cultural Differences in the Optimization Model

 
Limits to Rationality

 
Cultural Constraints on Rationality

 
Heuristics

 
Motivational Biases in Decision-Making

 
Selection and Reward Allocation Decisions

 
Ethical Dilemmas in Decision-Making

 
Summary

 
Questions for Discussion

 
 
Chapter 6: The Manager as Negotiator: Communicating and Negotiating Across Cultures
Cross-Cultural Communication Process

 
Language

 
Communication Styles

 
Other Language Considerations

 
Language Pragmatics

 
Nonverbal Communication

 
Negotiation and Conflict Resolution Across Cultures

 
Summary

 
Questions for Discussion

 
 
Chapter 7: The Manager as Leader: Motivation and Leadership across Cultures
Motivation Across Cultures

 
Work Goals

 
Work Centrality and Organizational Commitment

 
Designing Motivating Jobs

 
Leadership

 
Western Leadership Theory

 
Non-Western Theories of Leadership

 
Integrated Cross-Cultural Model of Leadership

 
Implications for the Practice of Leadership

 
Summary

 
Questions for Discussion

 
 
PART III: GLOBAL MANAGEMENT CHALLENGES
 
Chapter 8: The Challenge of Multicultural Work Groups and Teams
Work Groups

 
Work Group Effectiveness

 
Culture’s Influence on Work Groups

 
Culture’s Effect in Different Group Structures and Tasks

 
Global Virtual Teams

 
Organizational Context and Culturally Diverse Work Groups

 
Managing Multicultural Work Groups

 
Summary

 
Questions for Discussion

 
 
Chapter 9: The Challenge of International Organizations: Structure and Culture
Organizations

 
Organizational Designs

 
Culture and Organizational Structure

 
Informal Organization

 
Organizing in Multinational Organizations

 
Relationship of the MNO to Its Members

 
Summary

 
Questions for Discussion

 
 
Chapter 10: The Challenge of International Assignments
The Role of Expatriates

 
Individual Staffing Decisions

 
Definitions of Success

 
Adjustment–Performance Relationship

 
Factors Affecting Expatriate Success

 
Repatriation

 
Outcomes of Overseas Assignments and Global Careers

 
Summary

 
Questions for Discussion

 
 
Chapter 11: The Challenge of Managing Across Cultures in the Future
The Changing Environment of Business

 
The Adaptation of Organizations and People

 
The Development of Global Managers

 
Summary

 
Questions for Discussion

 
 
References
 
Name Index
 
Subject Index
 
Subject Index

Supplements

Instructor Resource Site

Password-protected Instructor Resources include the following:

  • A Microsoft® Word® test bank is available containing multiple choice, true/false, and open-ended questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.

 

Key features

NEW TO THIS EDITION

  • Each chapter has been extensively revised and updated with current references to reflect the most contemporary thinking on chapter topics.
  • An increased emphasis on understanding the mechanisms of cross-cultural interactions helps readers make connections between the factors affecting performance of all work groups and the culture influencing these groups.
  • Enhanced coverage of language issues offers readers strategies for improving communication in multinational companies (Ch. 6)
  • Best practices for transferring knowledge across cultures (Ch. 9) have been added to give readers clear instructions for developing stronger communication skills when relaying information to their global counterparts.
  • Expanded coverage of cross-generational considerations (Ch. 11) prepares readers to manage employees of all ages.
  • New discussions about the relationship between immigration and international management (Ch. 11) give readers a glimpse into the changing environment of business and the effects immigration has on the future of management.  
  • New and updated examples, statistics, discussion questions, and references offer readers the latest research on cross-cultural management.

KEY FEATURES

  • The text opens with fundamental material on culture and cross-cultural research that helps the reader understand and interpret the remainder of the book.

  • The clear focus is on the interactions of people from different cultures in organizational settings. Rather than a country specific approach, this approach helps the reader gain an understanding of the effect of culture across a variety of cultural and organizational contexts.

  • Comprehensive references and indexes offer readers the opportunity to follow up on areas of most interest.

Sample Materials & Chapters

Chapter 2

Chapter 4