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I was pleased to find a textbook on this topic however some statements are of concern e.g. on page 54 under the heading "Filing" it states, "we recommend that you consider filing important e-mails and letters". It adds a little later "it is good practice to save all e-mails and letters". I feel this is misleading for Social Workers in Training who need to understand it is essential that all letters in relation to cases are filed immediately and why.

"...Really going to deepen students' understanding and...boost their comprehension."

A Good generic text concerning this comtemporary subject area. More information and critique about the diplomas.
Interesting to read educational theory linked to 14-19 agendas