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In observance of the 2024 holiday season, Sage offices will be closed Monday December 23rd through Wednesday January 1st. Normal operations, including shipping for orders placed during the closure, will resume on Thursday January 2nd. For technical support during this time, please visit our technical support page for assistance options. 

We wish you a wonderful holiday season. Thank you. 

Charles Thornton University of Plymouth, UK

Dr Charles Thornton is Lecturer in Service Operations and Business Strategy, Plymouth Business School, University of Plymouth. Charles has taught strategic management for over 25 years management to a range of postgraduate and undergraduate students. He has a particular interest in the Resource Based View of the firm and its impact on product diversification.  Charles lectured in London, before moving to the University of Plymouth in 2007. Prior to lecturing, he worked in commercial banking.